Before Creating a New Helpdesk Ticket!
✔ I do not already have an open ticket about this issue.
✔ I have checked the Webvault Network Status Page for existing issues which may impact my services.
✔ I have searched the Webvault Knowledge Base for solutions to my problem.
You can check if you already have an existing case open by logging into our helpdesk portal CLICK HERE using your email address.
If you do not have a password, you can use the Lost Password feature. After login, we recommend you secure your account with the 2FA feature to protect your privacy.
Submit a Helpdesk Ticket Online
Click the button below to proceed with creating a new helpdesk ticket. In the subject line please include your business name and a brief title describing your problem. In the body please include a detailed description of your problem, what troubleshooting steps you have tried as well as your contact details.
Submit a Helpdesk Ticket Via Email
You can raise a support ticket via email to support@webvault.com.au.
As your subject, please include your business name or account reference and a brief description of your problem. Include a detailed description of your issue in the body of your email as well as all relevant contact details. Our helpdesk system will automatically acknowledge your request via email. Please take note of the ticket number. Please respond above the line in emails when responding to our helpdesk tickets.
Calling Our Helpdesk for Urgent Assistance
Before calling our helpdesk team, please submit a helpdesk ticket. Once you have your ticket number and if your enquiry is urgent, you can contact our helpdesk team by telephone.
Visit our Contact Us page for the phone numbers.
Support Feedback
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