Elevate your business communications with Webvault’s Microsoft Teams Direct Routing service

By integrating phone calling capabilities into your new or existing Microsoft 365 Environment, you streamline operations and improve efficiency with a single application for chat, collaboration, and calls.

Benefits of Webvault's Direct Routing Service

• Cost Efficiency: Avoid the expense of purchasing and maintaining phone system equipment. Utilize Microsoft Teams, a tool your business already uses, leveraging existing Microsoft 365 licensing for a seamless experience.
• Local Interconnects: Our WA-based carrier interconnect network allows us to connect Teams with every major Australian telephone network, ensuring low latency and high-quality voice performance.
• Enhanced Flexibility: Teams can complement existing telephone systems, allowing hybrid configurations. This is ideal for mobile sales teams or businesses transitioning to cloud-based telephony.
• Facilitating Remote Work: Users can make and receive business calls via the Teams mobile app, ensuring remote employees remain connected just as if they were in the office.
• Simplified Management: All user and phone system settings can be managed directly through the Microsoft 365 Teams Portal, eliminating the need to log in to multiple portals.
• Security and Reliability: Teams Direct Routing uses end-to-end TLS encryption for all communications between Webvault and Microsoft’s network, ensuring secure and compliant communications.
• Teams-Enabled Desktop Phones: Businesses can opt for Teams-certified desk phones from brands like Yealink, providing a familiar desk phone experience fully integrated with Microsoft Teams.
• Fully or Self-Managed Options: Choose a fully managed solution where Webvault handles administration, or retain control with a self-managed Teams environment.

Teams Phone System Features

• Auto Attendant: Automatically route calls to the appropriate department or individual.
• Call Queuing and Advanced Routing: Efficiently manage high call volumes with smart queueing and routing options.
• Voice-Activated Directory: Users can find and call colleagues simply by saying their name.
• Advanced Voicemail: Includes personal and shared mailboxes with transcription options.
• Additional Teams Phone System Features: Integration with Microsoft 365 tools, call recording, analytics, and reporting.

Frequently Asked Questions

Can I keep my existing Australian phone numbers when I switch to a Microsoft Teams phone system?

Yes, we can transfer your phone numbers from another carrier to our network and have them integrated with Microsoft Teams.

What Microsoft 365 licensing do I require to enable Webvault's Teams Direct Routing Service?

Microsoft 365 users that require Teams Direct Routing functionality will need a license that enables access to Microsoft Teams (e.g., Microsoft 365 Business Basic) plus a Microsoft Teams Phone Standard license. You will also require a few Microsoft Teams Resource Account licenses. If you do not have existing licensing arrangements, Webvault will provide licensing automatically as part of your phone system package.