Self Help Services

Knowledge Base - https://cloudhelpdesk.com.au/KB

Network Status - https://status.webvaultcloud.com

Helpdesk Tickets – https://www.webvault.com.au/support-resources.aspx

Email Contacts

Support Helpdesk: support@webvault.com.au

Sales Team: sales@webvault.com.au

Reseller Enquiries: reseller@webvault.com.au

Accounts & Payments: accounts@webvault.com.au

Network Operations Centre: noc@webvault.com.au

Telephone Contacts

Australian Customer Service:  1300 139 927

International Customers:  +61 8 6222 6600

Fax:  +61 8 6222 6601

*Standard Telephone Support Hours 9AM - 5PM WST (GMT+8) and is subject to staff availability.

After Hours Contacts

Emergency/After-Hours Support Hotline: 1800 787 540
*Fees may apply for customers without an active 24x7 Enterprise Service Level Agreement.

Postal Address

PO Box 1725
Osborne Park DC WA 6916

Data Centre Deliveries

*All facility visits and deliveries are by appointment only.  Please contact our sales or support team before despatch.

Kohen Technology Group C/O PerthIX
Ground Floor Datacentre

Quadrant Building
1 William Street
PERTH WA 6000